This presentation explains how to prepare, power up, and securely log in to the Ndax platform from a new or reset device. It covers prerequisites, device startup, authentication options, and troubleshooting. Use this as your standard operating checklist for first-time setup.
New users, IT staff, and support teams needing a clear device start and login flow.
Ensure your device (desktop, laptop, tablet, or mobile) has the latest operating system updates installed, stable internet access, and that you can receive authentication codes by email or mobile. If applicable, have your hardware security key or authenticator app (TOTP) ready.
Press the device power button and allow the device to complete its full boot cycle. Avoid interrupting updates. If the device performs system updates, permit them — forced restarts during updates can cause data loss and longer recovery times.
If you have a company-managed device, contact IT if the boot process requests device management credentials or an MDM profile you don’t recognize.
Connect to a trusted network. Open a modern browser (Chrome, Edge, Firefox, Safari). Clear outdated cookies or open a private/incognito window if you suspect cached session issues. Navigate to the official Ndax login page to avoid phishing—confirm the URL and SSL lock icon.
Confirm the destination domain is exactly the official Ndax domain before entering credentials.
Do not enter credentials into links from unknown emails or pop-ups requesting immediate action.
Ndax supports password-based login, two-factor authentication (2FA) via TOTP apps, SMS/email codes, and hardware security keys (FIDO2). For best security, enable a TOTP authenticator or use a hardware key. Passwords should be unique and generated with a password manager.
Use TOTP + hardware key for high-value accounts. Register recovery methods immediately after first login.
Approve the login only if you recognize the device and recent activity. Deny and report suspicious activity immediately.
After successful login, choose whether to register the device for future trusted access. Registered devices can skip some verification steps while maintaining secure controls. Always protect registered devices with local device passcodes and disk encryption.
Faster login, lower friction for frequent users, and safe recognition by Ndax systems.
If the device is shared or stolen, revoke the registration from your account immediately.
If you can’t log in, try the following: reset your password via the official reset flow, ensure your time/date is correct (TOTP relies on accurate system time), reinstall or re-pair your authenticator app, and check spam/junk folders for verification emails.
Contact Ndax Support with device details, browser version, and any error codes you see.
Use long, unique passwords stored in a manager. Turn on multi-factor authentication, register hardware keys, sign out of shared devices, and rotate keys or secrets if you suspect compromise. Regularly review account sessions and connected devices.
Enable account alerts and set a regular cadence to export and secure recovery codes offline.
After login, visit the Security Settings to confirm 2FA methods and device registrations. Bookmark the official Ndax help center and support page. Below are helpful links to official resources and to open the presentation in Microsoft Office online.
Open this presentation in Office — or export to PDF for secure sharing.
Reach Ndax Support via the Help Center and submit a ticket if you encounter repeated login failures.